Viewline FAQ

If you have any question that you cannot find an answer to then please contact us.

Who are the people behind Viewline?

The Viewline team is made up of ex drainage contractors and software developers – to create a reporting application designed by experienced, qualified CCTV survey operators.

This means you are getting the best of both worlds: over 30 years of hands on drainage experience, experts in all things CCTV and an excellent development team. The end product is easy to use and conforms to MSCC5.

We’re a British company and we pride ourselves in superb customer service and continual innovation.

Tell me the Viewline process so I completely understand it.

Viewline is an application that allows you to enter the data from your CCTV survey in an easy way and in a way that conforms to the national standard. Data means video, pictures, observations and site details. The standard is MSCC5 or BS EN 13508-2:2003+A1:2011. A bit of a mouthful but this standard applies to the UK and has been adopted in Europe and the rest of the world.

Viewline saves all this data to a database that can be located anywhere; on your computer or on your archived storage even synced to the cloud.

So as long as you don’t lose the database, you can’t lose your information.

Reports are then created from the information held within the database. The database can even be used to export that information to a Geographic Information System (GIS).

Viewline Specification.

System Requirements

  • Minimum – Windows 7 or Windows 8 operating system (32 or 64 bit)
  • Recommended – A Fully DirectX 9 Compliant Video Card running on any 32 bit Windows and capable of displaying at 1024×768.
  • Minimum – 256 Meg RAM. Recommended 1 Gig +.
  • Minimum – 1 Gig Hard Disk Space. Recommended 10 Gig+ (100 Gig for DV Video).
  • Minimum P4 1.6 Ghz or Equivalent. Recommended 3 Ghz + (Using on the fly compression, more with DV Video).
  • DirectShow compliant VideoCapture device.
  • Codecs to view video file format.
  • Reports – a PDF reader and/or Microsoft Office

How do I change the distance reading of the last line in the observation list (normally MHF)?

You will see that the last code/observation shown is the finish reference, normally MHF. To change the distance or the finish node reference just double click (or right click) this observation and you will see a list of finish node references as well as the SA code. You can select any of these and then change the distance/position and Save.

I cannot get a specific type of video to work with Viewline what should I do?

Viewline generally supports any valid Windows video format that provides codecs for the DirectShow interface. This means that making Viewline aware of additional video formats is in most cases simply a case of ensuring that you have the correct codec installed on your system. For example to play DivX movies you would need a DivX codec, for Xvid, you need an Xvid codec etc. We find that the most useful Windows component for handling video decoding and encoding is the K-Lite Mega Codec Pack. This comes with FFDshow and allows DirectShow to handle an array of Video formats which in turn provides this functionality to Viewline. You can search Google for specific video codecs but most of your needs should be catered for with K-Lite Mega Codec Pack on your computer and configuring to your requirements. We recommend Xvid MPEG-4, if available.

I have just installed the dongle but nothing much seems to be happening?

You can always phone us up but check this page out first and also read through the rest of these frequently asked sections. If you are going to phone us it would be useful if you downloaded and installed Team Viewer first, it’s free and will enable us to access your computer to resolve any issues.

How much does Viewline cost?

Viewline is protected by a usb security dongle and each license you purchase will provide you with a single dongle. A single license for our domestic reporting package is £550.00. The price is negotiable if more than one license is required.

There are no additional charges, we provide a lifetime license without an annual subscription fee.

How does Viewline work, how do I get started with it?

To help you get started please take a look at our getting started video. Additionally you can find more information in our instructions section. Or contact us to arrange an online demonstration/training session or just to ask a question. We’re only too happy to help.

What would be a recommended hardware setup?

If you are reporting live it is important that your video capture device is installed correctly. We recommend reporting live and connecting the video out from your camera system to a USB video capture card connected to your computer. This way video can be recorded directly into the program and observation pictures attached to observation details. We supply whitelisted video capture devices, cables and adapters which are optimized for our software but there are other capture devices available and should work well. Ensure you have your capture device set-up correctly. If you can’t see an image in the video pane then it is likely you have not configured your device (or it’s driver) correctly. Also make sure you have the ‘Live’ button pressed.

More information concerning connecting a video capture device is available here.

Can I install Viewline to more than one machine?

You can install 0ur CCTV reporting software to as many machines as you wish, although some aspects of the software are disabled. We provide a dongle to enable full use of Viewline.

Does Viewline come with a graphics/drawing package?

Viewline does not come with a drawing package.  Drawings can be imported into Viewline and will form the last page of the report. Viewline accepts BMP, JPG and PNG formats. All drawing packages will produce these.

You could create your drawing using traditional pen and paper. Scan and save as a JPG or BMP and import into the project.

DrainCad supply an OS map of the site and add drain run information supplied by you to create a high quality drainage plan.

What’s the best set up for Viewline?

We feel that it’s far safer to view via a standard monitor and record the survey, directly, to Viewline. You may wish to save to memory stick or SD card and report later.

I’m having problems with PDF reports, can you help?

Viewline needs a PDF viewer to enable PDF reports. Make sure you have Ghostscript Lite installed. PDF reports with a lot of data may take some time to compile. You may need a little patience. PDF files can be printed to file or to paper. Some people get confused about this. If it’s printing to file, then you are creating an electronic version. Give it a relevant name and note where you are saving it.

An observation code that I need seems to be missing from the observation code list. What do you recommend?

If you can’t find an observation code then you always have the option of creating a new one using the observation editor. You can even add your own parameters.

I want to abandon the survey using the SA code, how do I do that?

You will see that the last code/observation shown is the finish reference, normally MHF. To change this to SA (Survey Abandoned) just double click (or right click) this observation and you will see a list of finish node references as well as the SA code. You can select any of these and then change the distance/position and Save.

The last observation (MHF normally) always shows the same distance as the previous observation. Is there a reason why?

It’s the way the database works. When you want to change it just double click the observation and change the distance.

I made a mistake and want to move a header and all its attached observations and pictures. Can I do this?

Yes. If you made a mistake with a section header, don’t worry you can move the headers around, even remove them. Just right click the header you want to move.

Can Viewline pick up streams from Wireless Drain Camera systems?

Yes, Viewline will pick up and display RTSP streamed video. If your camera system outputs streamed video via WiFi all you need to know is the RTSP address. Viewline will connect to the camera and display video footage. This can be watched live, while recording, making observations and grabbing images from any device; laptop, tablet etc., with wireless.

Why can't I use the Word Report option?

This will function correctly as long as you have a version of Microsoft Office on your computer. If you have Office installed and you are still having problems then please contact us.

Buttons are missing and something looks wrong with the interface.

This is normally a DPI issue. Go to Control Panel/Appearance and Settings/Display and uncheck the box that says ‘Let me choose one scaling level for all my displays’.

What is an HTML report?

This is a specific type of report format designed by Viewline. (You’ll see other report providers trying to provide something similar but this was our idea and others have copied us. We have found this to be the case with may of our innovations. It’s a form of flattery).

The HTML report packages up the information you have put in and, in effect, creates a standalone web page that you can send to your customer. When it is opened you will see each section with a video attached to it. Click on the video to play, click on the section to view the observations and pictures. if you have attached a drawing then that will be available as well.

I'm still having problems, what do I do now?

Talk to us. We recommend downloading and installing Team Viewer. This will then allow us to access your computer and sort any problems out.

What is the maximum database size?

The maximum database size is 4Gb (the data stored is your observations and pictures). Videos are stored outside of the database. A survey that exceeded 4Gb probably would be as a result of a lot of pictures being added. In the unusual event that this limit were exceeded we would recommend that a new project is created.

There may be some versions of Viewline that have a smaller limit (1Gb). Downloading and installing the latest version of Viewline will resolve this issue.

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