Viewline Instructions

Initial Installation


If you want to save video or grab pictures from video then you will need some form of video input.
It does not matter whether this is via USB or video card – Viewline will pick up any source.

The program will work with any Windows operating system.Video Capture Device

The speed of the program is dependent on the amount of RAM you have installed. The download is in a .msi format this will install on computers that have the .NET framework installed (that’s most modern computers). If you can’t install Viewline then either install the .NET framework from Microsoft or e-mail for an .EXE version.


Navigate to the folder where you downloaded the installation program. Double click Viewline.msi. The Welcome window will open. Click Next and then click Next again and again! The installation process will begin.
The installation should complete without issue, however you may need to install the .NET Framework 4. You will be informed, during the installation process, if this is required.

The .NET Framework 4 is a free download from Microsoft and enables a visually stunning user experience.

The Viewline Installation complete window will appear. Click Close and you have installed Viewline.

Additional Installation files.

Other than the .NET Framework 4 download and installation we would recommend you download and install the K-Lite Mega Codec Pack. Once installed this will enable the use of a library of codecs (compression/ decompression) and will allow you to save live footage at a reasonable size (especially MPEG 4). You may also want to download and install a PDF (Portable Document File) program such as Adobe, Cute PDF or Foxit.

Enabling Live Video Capture

Capturing live video involves 2 processes. The first process requires physical connection of the output from your camera control unit to your laptop or tower unit. Please click here for an in depth explanation of this process. (Or you can right click and “Save target as”).
When you have correctly installed your hard ware, ensure you have clicked on the Live and right click the video window, select Settings and select your capture device from the drop down list. On a laptop there will normally be only two options: your webcam and the capture device you have installed.

We strongly advise that you use a one of our whitelisted capture devices. Installing the capture device driver and the capture software (Blaze) will give you the best results as Viewline is optimised for these devices. This will allow you to use the xvid MPEG-4 codec for best compression results. When you have selected your capture device and clicked Ok you will see your camera’s live footage.

Creating a new Project

To create a New Project (a new site survey), click on the New button top left. In the New Project window type the project name, normally the site name. Click Create; select or create the folder you want to save the project to (we would recommend a folder name called CCTV Surveys saved in a place you will remember. A lot of people save this folder on their Desktop) and click OK. This destination should be remembered by Viewline the next time you want to save or open a project.

The latest version of Viewline will ask you to select if your project should be metric or imperial, this option cannot be changed once the project has been created and will affect the way that distances and measurements are recorded and displayed across the software and within reports.

Using the Project Manager

The Project Manager has three tabs; Project, Client and Site. This is the information that will form the first/title page of your project report. The Project tab allows you to enter your company details and company logo.
Select the Contract Manager button and click Add. You can now type in your company information. Once this information is in you can now click on the Browse button to add a company logo. This will need to be in an image file (.bmp, .jpg, .jpeg) located somewhere on your computer.

Use the other two tabs to enter Client and Site information.

You may carry out work for the same Client/Customer on a regular basis. If this is the case you can use the Import facility on the Client tab to import previous Client details.

In some cases the Client and Site might be the same, in which case you can copy from one to the other. Location details will be transferred to the header information. When complete click OK.

Creating a new Section Header (Survey Header details, normally manhole to manhole information).

Before gathering Observations and Defect information we need to collect information on the line being surveyed. This is normally from Manhole to Manhole but can be from any type of Node to Node,.i.e., Rodding Eye to an Inspection Chamber. The important thing is that all the relevant information is collected and that a Section Header is created for each Node to Node survey.
To create a new section header, click the light blue New Section button to. The Detailed Header Entry window will open. There are 3 tabs; Location, Details & Job. Location will be showing and the relevant information can be entered. Start and End Ref are required, the other information may not necessarily be required but it is advisable that you fill out as much information as can be gathered. This will be useful when presenting your report and making any remedial recommendations. Place and Road are taken from the Project Information.

The Details and Job tabs allow you to enter further important information. Using the Details tab you will be able to enter Diameter, Use, Type and Material information. This information is required as a minimum but again it makes sense to add as much information as possible for the your customers and your own benefit.

The Job tab allows you to enter further information and should be filled out with as much detail as possible.

Please bear in mind that filling out Header information in full on the 1st survey is extremely useful as the majority of this information will be transferred to subsequent Headers, saving you a huge amount of time later on.

The fields that you use within the Detailed Header Entry drop down lists are those that are required by the Manual of Sewer Condition Classification (5th edition). Using this information will ensure that you are working to a national standard recognised by the majority of authorities.

On completion please check that you are confident that the information submitted is accurate and click to Save the Detailed Header Information. Once saved a shortened header description will appear in the top left pane along with 2 observations in the bottom left pane, (Start Node and Finish Node).

Selected Highlighted Sections can be removed by clicking the Remove button or you can Right Click a Short Section Header and you will have options to Move the position of the Section Header or Edit it, Create a New Section Header or Remove the Section Header.

Now you have created a Section Header you have an option to either record Live footage straight to the Section Header you have just created or attach a previously recorded video file to the Section Header. If you are using the 2nd method it is important that you record 1 video file per survey. The method for saving video information to Section Headers is described in detail below.

Video Files and Video Capture.

Adding video files from your memory stick, SD card, Hard Drive or other storage device to a Section Header.

A lot of camera systems come with only one method of capturing your survey video and that is by converting the information to a digital format and transferring it to a memory stick or SD card. In this case it is not possible to carry out a completely live survey report with captured images. The following method would need to be followed:
1. Each survey would be saved to the memory stick as a separate file.
2. Open Viewline, create a project and create the first Header for that project. With that header selected, select the Video tab and click the Open button at the bottom of the video pane.
3. A Select Video File box will open allowing you to navigate to your memory stick. Select the video file you want to attach and click Open.
4. The file will then be attached to the active header and the first frame of the file will show in the video pane. A blue tick will indicate that a video file has been saved to a Section Header.
5. Now you can play the survey, pause to add observations and capture images to go with any observations.

Another method would be to record the survey onto memory stick but still create the Viewline report live without pictures. On completion you could then add the relevant video files, i.e., the lines with defects and capture images where relevant. Alternatively if you saved the survey as a series of defect pictures, Viewline does allow selecting pictures from a folder anywhere on your computer and attaching each to the relevant observation.

Capturing Live footage from your camera system to a Section Header

Before doing this you will need to have gone through the process described in “Enabling Live Video Capture” and read Camera System Video Connections.
So at this point you should have a video capture device connecting your camera system’s video out to your computer with the correctly installed driver and you will also have installed the K-Lite Mega Codec Pack.

Preferably you have have used one of our whitelisted capture devices, installed the capture device driver and software. This will give you the best results.

Make sure you have the Live tab selected (above the Video Pane) and right click the Video Pane. Select Settings and check that you have have your capture device selected and that you are using the MPEG-4 compressor, (this is the most efficient compressor, you may use others but they will result in larger files). This should be a once only operation, all settings should be saved for the next time you capture live video footage.

Double check that you have the right Section Header selected and click the Record button. Viewline will start recording the drainage survey. As you come across Observations you can pause the video capture, add Observation information, capture an image to save to the Observation information and then Continue with the recording.

When the survey ends at an appropriate finish node, click Stop and then click Save to Active Header. This will compress the video footage and attach it to the Header. Compression will take very little time if using the MPEG-4 codec. A blue tick will indicate that a video file has been saved to a Section Header.

Playing video

If you now click on the Video tab you will be able to Play, Pause and Stop the video file. Section Headers that have video attached will have a blue tick. When a short Section Header is selected, the first frame of that video will be shown and then Play can be selected.

As you come across Observations you can pause the video add Observation information as well as capture an image to save to the Observation information and then continue playing. It is also possible to manage video files via the Manage button. This is useful if you have attached a video file to the wrong Section Header.

Other options include using the Export button to save the video file to another destination. We have already been through the Open button, which allows any video file to be imported from any location and, finally, there is the Delete button for complete removal of the video file.

Observation Entry

Once a Section Header has been created you will note that two Observations are created immediately. They will be the Start Node and Finish Node. These Observations will always be required and they are always set at 0.00m. They are normally the Start and Finish manhole references but could be any other Start or Finish node. They are set at 0.00m because that is the normal start distance but it is possible that the start distance could be different. To change this you will need to double click or right click the Start node (first observation). The Observation Input UI will open and the distance can be changed at this point. The Finish node distance always matches the previous observation.

To enter a new observation, click the New Observation button or type Alt N or right click and select New.The Observation Input UI will open and the cursor will be in the Code box. If you know the code then type it in and the appropriate observation will be selected. If you don’t know the Code then you can scroll through the Observation descriptions.

You will note three tabs at the top because we have split the codes and descriptions into Domestic, Drain and Sewer and Full. The majority of users of Viewline will probably use the Domestic tab, which is set as default and is a shorter list. All the codes, descriptions and attributes comply with the Manual of Sewer Condition Classification 5th edition.

When a code has been selected the appropriate and correct attributes will be available to be filled out. Tabbing through will take you to the appropriate boxes relevant to the observation. You will also see the that a distance will already be entered, this will match the last distance noted.
It is fairly common to find a number of Observations need to be made in the same area, or at the same distance, for this purpose we have added the Next New Observation button.
When you are happy with the Observation Input information then Save the information.

You can edit any aspect of an existing Observation by either double clicking or right clicking the Observation. There is also a Remove button to enable entire removal of an Observation.
If the observation you want is not there or you want to create an entirely new Observation then it is possible to create a new one by selecting Settings and Observation Editor or pressing F8.

In the latest release of Viewline a second tab has been introduced in the observation section of the main interface. This tab displays the observations of the current section visually along a Pipeline Diagram and supports drag and drop of observation codes from the right-hand Defect Code list onto a pipeline diagram. Observations will be positioned along the section relative to existing observations and the drop location distance. The data within the Observation List will be updated.

Changing the Finish Node or Finish distance

You will note that the Finish node remains the same throughout the survey and the distance is always the same as the last distance noted. You may need to change the Finish node, for example if the survey were abandoned you would want to change the Finish node to Survey Abandoned (SA). This is achieved by either double clicking the Finish (last) Observation or right clicking and selecting Edit. Either will take you to the Observation Input UI, which will allow you to change the Finish node reference details. You will also be able to change the finish distance in the same area.

Capturing an image to an Observation

The appropriate Observation needs to be selected and then the Capture button clicked (or Alt C). The captured image will show in the Image window next to the Observations. Images can be grabbed from a video being played Live, Recorded or video being played back. When a picture is grabbed from video play back the frame number will also be captured. The frame number can be copied into the frame number field of the video pane to enable an easy jump to Observation facility.

When an image has been captured a blue tick will appear next to the appropriate Observation and captured Images will be shown when the any Observation is selected.

Captured Images can be exported as files to any folder by clicking the Export button or Deleted using the Delete button. Any picture file can also be imported and attached to any Observation using the Open button.


Creating Reports.

Clicking the Report button (either the menu bar option or the Report icon) will open the Report Manager. You will see there are a lot of options available.

Report Type forms the first option and there are six types of report type available via a drop down list; PDF Full Report, Standard Report, Précis, HTML, XML and Mail Merge. These are expanded upon further below but for now we will just go through the other reporting options available.
These are best broken down into Report Range, Report Options and Ordering.

Report Range allows the user to select whether they create a report that includes every section or selected sections of the survey. You can also report according to Grade, i.e., you could create a report that shows only higher Grade defects or you could create a combination of both.

Report Options allows you to change the look of report, whether you want images in line with Observation or at the end, whether or not you want to include the Pipe Chart report etc.

Ordering allows further ordering options for the end user.

Clicking the Generate button will quickly create a preview of the report prior to printing or saving.

PDF Full Report.

Selecting Report from the Report Type drop down list will produce a PDF Pipe Chart Report that can be printed or saved as a PDF document. Once you are happy with the reporting options then click Generate to preview the report. The preview window allows you to look through the report, adjust page set up, Print the document as a hard copy paper report or save the document as a PDF document. When saving as a PDF you will be given options to save the report with a name you recognise and you will be able to save the file to a destination that suits you, (normally this would be in the project folder).

Standard Report

This report looks very similar to the MSCC 5 standard report (hand filled in) format. All header information is tabulated and in shorthand coded form and Observation information is in short hand format as well.

Precis Report

Selecting this option will produce a very compact report. Basically just header and longhand observation information with no pictures and no pipe chart. The report can be saved as a PDF document or printed as a hard copy paper report.

XML Report

The XML report option provides a data level export of your project allowing you to optionally choose to output images and videos to the export folder. This option allows you to feed other applications with your Viewline data. This is useful if your customer uses GIS and would like to import condition report information.

HTML Report

Selecting the HTML Report option will produce a full electronic report in a web page format. When you click Generate you will be given an option where to save the folder. The folder will contain all the survey information (videos and images) and will be given the same name as the project. Opening this folder will reveal a number of files one of which is called Report Viewer another is called Launch. Click on either and a web page format of your report will open. This will include Section/Header information that can have video attached. Clicking on each Section/Header will reveal the Observations. Clicking on any Observation will reveal any Image attached to that Observation and any comments/specifics made. The Site Plan can also be attached.

The HTML report can be saved to a memory stick, sent as an email attachment or uploaded to your website. Uploading to your website is what the HTML report is really designed for, you can upload as soon as the report is complete, inform the customer of the location and they will be able to access the report from anywhere that has access to the internet. No postage delays, no printing, paper, CD or DVD and no postage costs. Additionally, you and your customer have a remote back up copy of the report. If you have included repair options within the Observations using the Observation Editor, your HTML report will also automatically generate Repair/Remedial options for your customer.

Mail Merge

Most companies send a cover letter with their report and invoice to inform customers of the survey findings and to recommend any remedial/repair actions.

Mail merge automatically produces a survey specific cover letter using Word (Microsoft Office has to be installed). The automatically produced Word document will show your details, your customer’s details, header, observation information and remedial recommendations, automatically taken from the report, and merged into a letter format.

This process removes 90% of the duplication involved in creating a cover letter. All you have to do is adjust accordingly and add your estimate/ quotation rates.

Site Plan

By clicking on the Plan icon any electronic image (site plan) can be added to your report. Click Open in the Image section (bottom right) and select your image (.jpg, .jpeg, .bmp, .gif and .png). This image will be added to your report.

You will note that Sections Headers will be shown in the bottom panel. You can drag and drop the Section Header number onto the drawing (double click and hold down then drag to the image and release). A line with a red and blue square with manhole ref numbers will appear on the image. Double clicking on any node, holding and moving and then releasing, will move the line. If the line is not straight then right clicking on any existing node and selecting Add Node can create additional nodes.

Move the original node and the new node will be revealed. In this way bends can be introduced. The lines are transparent so that they can be placed on existing drain lines on your drawing. Left clicking on any node will highlight the correct header. Double clicking any Section Header will show the observations via the Observation Viewer. Right clicking the Section Header can change the colour of the Pipe or the Text. Pipes (Tokens) can removed this way and this is another way of revealing the Observations. This facility maybe of use to contractor but will not benefit the customer.


Viewline enables you to grade observations according to seriousness. This works by giving Observations/Defects a graded score, a higher score denoting a more seriousness defect. Graded defects can then be colour coded to highlight any problems. Grade scores can be adjusted using the Observation Editor, however the scores that come as default are good.

The colour coding of Grades can be altered by going to Settings and selecting Grades and changing the colour via the drop down lists.

You will find the number of grades per project is shown above the Section Headers. Each Section Header shows the number of graded defects.

Need some more information about installing Viewline? Please find below instructions on how to use Viewline.

Why not fill out your details, and your question in the box below. We will try and get back to you at the earliest opportunity.

Your Name (required)

Your Email (required)


Your Message